CHAMBER OF COMMERCE AND INDUSTRY – JOHANNESBURG
Nafcoc JCCI
PRESENTS
A BUSINESS BREAKFAST
with
DEREK WILLIAMS
(International speaker, author and the UK guru of customer
service
The Best Customer Service isn’t always American!)
Everyone is talking about improving service and thus increasing
profits, but how do you design and implement the best and most effective model
for your business? What are the key areas on which you should focus? And what
simple steps can you take to get lasting results?
International speaker and author, Derek Williams, is one of
the UK’s leading specialists on customer service. His first company won
5 national customer service awards and a regional award for the most successful
business.
Derek is also the creator of the British WOW Awards and Chief
Executive for the Society of Consumer Affairs Professionals in Europe.
When:
|
Thursday 9 March 2006 TIME: 07:00 for for 07:15 – 09:00 |
Where:
|
7th Floor, JCC House, cnr Empire Rd & Owl St, Milpark |
Price:
|
R99 (incl VAT) per person |
Bookings:
|
Charmain |
| |
Telephone: 726-5300 |
| |
Facsimile: 482-2000/482-6914 |
| |
E-Mail: Charmain@jcci.co.za |
Secure Parking:
Interpark @ R10 (entrance in Stanley Rd, cor Owl St – see map on Chamber
website www.jcci.co.za under
Contact us section) |
